IP STATION CARDS
The need to reduce telecommunications service cost has led many communications managers to an interest in the capabilities of IP Telephony. Enterprises all over the globe are consuming more and more telecommunication services and yet demanding reduced costs in order to stay competitive. Shifting traffic from the public switch telephone network (PSTN) onto a managed Internet can slash telecommunications service costs. Service charges include the local and long distance services for applications such as voice, fax and other media. With NEC's IP station solution, you can converge your data and voice network without the fear of losing features/functions on either network and save costs by eliminating the phone only circuit.
Convergence
The IP Station solution converts voice signals into IP packets, and transmits them through the same data communications line as the IP data network (Intranet). No longer is there a need to lay cables specifically for the phone or data. One network cable is able to support both voice and data.
Multiple Platforms
The IP station solutions are available on the NEAX® 2400 IPX and NEAX 2000 IVS2 platforms. Even earlier NEC PBX platforms such as the NEAX 2000 IVS and NEAX 2400 HDS are able to migrate to the IP station solution. No one is left behind.
Feature Transparency
The integration of the IP Stations solution provides total feature transparency. Features such as voice mail, call forwarding, conferencing, etc. will operate just as they did before.
IP Enabled Dterm®
The IP-Enabled Dterm provides users with all the features currently available in the Dterm. The only thing that changes with the integration of the IP adapter on the Dterm is the transport.
Applications
Circuit-switched call centers are facing cost and employee retention problems. Packet telephony call centers are adapting to meet these challenges. To become more efficient, the station IP integration will provide the following features:
Computer Telephony Integration - caller information (caller's name, buying patterns and address) can be pulled from a database and popped onto the agents screen so that the agent can handle the call more quickly.
Skills/Applications-based routing- Routing calls to the proper agent based on technical skills, language and any other skill can increase the speed by which the call is handled.
Information duplication - Call agents can avoid asking the same question twice if transferred to a new agent. This is possible due to the information on the first agent's screen "popping" on to the new agent's screen when the call is transferred.
Interactive Voice Response - This enables callers to input basic information so that calls can be handled more quickly.
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