ACS appreciates that your communications systems are the life blood of your company. It is our commitment as your strategic business partner to ensure that any problem is resolved in a fashion that is acceptable to you.
ACS has a Nationwide sales and support team to support your entire network.
- 24 X 7 X 365 Emergency Support
- Customized Maintenance Contracts to fit your business needs.
- Software Assurance
Remote diagnostics and repair of most systems.
- Notification of all Software updates to keep your system current and running efficiently.
- National Support system
- NEC Certified Technicians
- Escalation contacts up to the President of ACS
ACS commits, by contract, to a two-to-four hour emergency response time.
- The service department, upon receiving an emergency service call, will locate a service technician.
- The technician will address the situation and provide remote service or on-site service.
- Will normally be responded to within a 24 – 48 hour period.
- Acting as your agent, ACS will also handle the necessary coordination with local and long distance carriers.